Q: Will the Sears Ultra Care® system shrink my carpet?

A: No. Years ago, some carpets would shrink when cleaned because manufacturers used jute as a backing. Jute is a natural fiber that can shrink when it gets excessively wet, and old steam-cleaning equipment would sometimes cause that kind of over-wetting. Today, nearly all carpet has a synthetic backing.

Q: I've heard that once you clean a carpet it gets dirty quicker. Is that true?

A: Not with the Sears Ultra Care® system. Residue that gets left in the carpet from interior cleaning processes is what causes rapid re-soiling. Our two-step deep cleaning process uses pressurized hot water and advanced cleaning agents to loosen soil. Then we remove the dirt and the cleaning residue with a pH-balanced rinse and a powerful vacuuming.

Q: When Sears cleans my carpet, does the padding or sub-floor get wet?

A: No. While the Sears Ultra Care® system does use a very powerful, deep-cleaning fiber rinse, the system extracts the rinse, the cleaning solution and the dirt very effectively in the same step. That gets your carpets as clean as possible while leaving your padding and sub-floor dry.

Q: How long will it take my carpet to dry?

A: Factors like carpet material and type, and the relative humidity in your home affect the drying time. It can take from 3 to 16 hours to be completely dry, but you can walk on it right after cleaning, if necessary.

Q: Why is hot water extraction the method most carpet makers recommend?

A: In order to get anything truly clean, you need to use water to flush out the cleaning agents and dirt. Hot water extraction is the only method that uses a rinsing, flushing process. (Imagine washing your clothes and not rising it. That's what happens to carpet cleaned without the hot water extraction method.) The Sears multi-step Ultra Care® system uses a two-step cleaning process: a pre-conditioning cleaning spray to loosen soil and a combination hot water fiber rinse and a powerful vacuum to extract and remove both the cleaning solution and the dirt.

Q: I've heard water can ruin carpets. Is that true?

A: No. What harms carpet is poor quality machinery that doesn't remove enough of the water to allow the carpet to go through the drying process properly.

Q: Does Carpet Protectors really work?

A: Absolutely. Carpet protector is an outstanding product that Sears Carpet & Upholstery Care professionals recommend highly.

Q: I know regular vacuuming is important. What type of vacuum should I use?

A: A good vacuum cleaner is extremely important in prolonging the life of your carpet. Almost any vacuum cleaner can remove surface dirt, but only a quality machine can effectively remove the soil that's embedded in the pile. We recommend using a vacuum cleaner with a rotating brush or beater/brush combination that agitates the carpet pile to loosen embedded soil. (Note that some thick loop pile carpets can become fuzzy when cleaned with a rotating brush-style vacuum cleaner. For those carpets, we recommend a good quality suction only machine. Ask a Sears carpet retailer for advice.)

Q: How can I maintain my DuPont warranted carpet?

A: There are three key things to do to maintain your DuPont warranted carpet:

1. Vacuum frequently

2. Clean spills promptly

3. Have periodic professional carpet cleanings

Q: Why is vacuuming important?

A: The most important thing you can do to keep your carpet looking great is to vacuum it thoroughly and frequently, particularly in high-traffic areas. Vacuuming helps remove dirt particles which dull the carpet's appearance. Also, use walk-off mats at entrances to minimize dirt particles being tracked onto the carpet and to reduce soil accumulation.

Q: Why is professional cleaning important?

A: When vacuuming no longer removes all of the soil, or you have not been able to remove spots following the recommended carpet care and cleaning procedures, it's time to have your carpet cleaned by a trained and qualified professional cleaner. A reputable Sears professional cleaner knows the latest information on carpet construction, carpet care products, and safe, effective cleaning methods to help maintain carpet beauty. For this reason, we recommend, and our warranties require, periodic professional cleaning.

Q: How often should my carpet be cleaned?

A: We recommend professional cleaning at least every 12 months.

Q: What procedures do you use to clean carpet?

A: Most of the carpet cleaning we do is the "hot water extraction" method, also known as "Steam Cleaning". This process is used by about 80% of all carpet cleaning companies across the country. Most major carpet manufacturers recommend hot water extraction as the preferred method of cleaning.

Q: I've heard it's best to put off having your carpet cleaned as long as possible, is this true?

A: No. In fact, many of the major carpet mills today recommend professional cleaning at least once per year. The build up of soil in your carpet in combination with foot traffic creates abrasion that breaks down your carpets' fibers. The higher the traffic in a given area, the more often the carpet will need cleaning.

Q: Does the cleaning process soak the backing of the carpet?

A: No, although our process rinses the carpet deep down, moisture does not penetrate the backing of the carpet. With our powerful truck mounted powered equipment, your carpet is thoroughly rinsed, but left only damp to the touch.

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